I want to clear my GF's name

Long story short, my girlfriend got framed for something she didn’t do and they banned her vr account for it. She already filed a message about the misuderstanding but i want to help too. How do i message the devs about this?

https://help.vrchat.com/hc/en-us/requests/new
im not sure if you are able to make a request on someone else’s behalf