Complaint Regarding User Bans and Security in VRChat

General Discussion
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Dear VRChat Development Team,

My name is [George], and I am an active user of your platform. I am reaching out to you regarding a serious issue concerning the recent bans of users who utilize software designed to protect against crashers.

Recently, you began banning users who employ anti-crash programs. I would like to emphasize that this software does not contain any malicious functionality and was created solely to protect users from crash elements both within the game and from avatars. Users who are constantly facing attacks from crashers are forced to resort to such measures due to the lack of security in VRChat.

Unfortunately, your team has not been paying adequate attention to security issues within the game. Instead of addressing the problem with crashers and ensuring user protection, you have focused on adding new features that are not a priority for the community. For example, the introduction of drones and avatar control through camera images are far from being the necessary changes at this time.

Moreover, it is perplexing that users of anti-crash programs face bans while actual cheaters using programs with malicious functionality (such as Hex and Hexed) continue to remain in the game unpunished. This creates an impression that the problem is being ignored and not properly addressed.

I urge you to reconsider your ban policy and pay attention to the real security threats in VRChat. Users should be able to enjoy the game without fear of encountering crashers or being banned for using protective software.

I hope for your understanding and a prompt resolution to this issue. And I am contacting you in connection with the recent bans of users using anti-crash programs. Unfortunately, my account was also banned, and along with it, my group of 560 people was deleted. All of these people are members of my main project that we are developing, and VRChat has become a replacement for Discord for us with the ability to interact and gesture.

I want to emphasize that many of us fought to create a safe environment for communication in your game. However, the current ban policy looks like a black and white solution to the problem, ignoring the real efforts of users to ensure safety.

If you do not reconsider your decisions and do not unban all users who were banned for using anti-crash programs, I will be forced to contact all media available to me. I consider it important to highlight this situation, since it affects not only me, but also many people who suffered from your actions.

Sincerely,
[George]
[ROOTHUBcube]
[zain064rus@gmail.com]

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thats literally the first technical rule. Theres protection tab to hide people’s avatars/animations/activities, and ability to report people you suspect them in using illegal software to crash other peoples clients.
Will to protect yourself from such people does not authorise you to inject or modify VRChat client on your own by using “protective” software.
I think its obvious, I also think you knew that too, but was hoping that it will bypass you somehow.

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there are a huge number of GOOD avatars with crash elements as well as the company as a whole doesn’t give a damn about the safety of players December 2024 USA cheaters found a crash with event 11 and crashed Russian instances 5ka did anything about this vrchat? NO! after the SDK update was released the world was filled with GOOD avatars with crash elements that can’t not load people’s shields don’t care it crashes and you don’t even know that someone turned on this shit does vrchat do anything about it? no they don’t give a damn about it

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I honestly wish there was a way to protect against this. I hope in the future the problem with Clients is addressed. I made this forum account to learn more about this problem and it’s sad to see there is no solution

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Based on my experience a failure to properly support their userbase in times of their distrust or distaste with a platform most often leads to that platforms demise, the firing of dozens of people, and a reworking of infrastructure to accomodate those users.

Your argument is fallacious and apologist: If the usual system of support fails you, you escalate. If you get ignored, you light fires. If your fires get pissed out, you start learning more direct and non-negotiable tactics of elevated instigation.

If you bend over and expect automated systems to accomodate your entire life, then responsibility will continually be outsourced to the extent that evils are commited and no one can be held accountable to changing anything.

Ask google execs why they’ve begun paying so much for personal security lately: People aren’t happy with the direction their platform is going.

If VRC won’t handle their problems, then the media optics WILL get worse.

If solutions aren’t provided to the problems users face: Someone else will provide them.

Important to note: It would be extremely trivial and cost effective for the devs to simply contact the makers of custom clients for VRC to buy their code, discontinue their platforms, and integrate their features into the main client.

Some of these client makers have become so optimized and renowned they’re making profits equivalent to VRC+ subs. The fact that the most notorious platform instability is so easily solved by every custom client on the market and yet banned when it’s the only feature most purchasers care about is genuinely mind boggling.

EDIT: This was a response to a now-deleted message.