I’ve been transitioning from using Gmail as my email service to Proton(which is more privacy centered). I tried changing my email on my VRC account, and it tells me “Failed to change email: This email address is not allowed at this time”.
I feel like I’m the extreme minority that’s bothered by this, but I’m curious if proton mail will ever be allowed.
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Exact same situation here, transferring everything to proton after google’s recent messup with drive data and a lot of their other recent decisions… unable to transfer my vrchat account with the exact same issue of “This email address is not allowed at this time”.
This isn’t a proton issue, it’s vrchat blocking the use of protonmail and i can’t see why they would.
EDIT: there seem to be plenty of threads of people with similar issues for the past 3 years, would love it if vrchat unblocked protonmail.
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Proton has a page outlining the steps one can take did anyone consider contacting Proton?
What to do if an online company blocks registration with Proton Mail addresses | Proton.
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I did contact them they told me that it’s not in their power to change anything, VRC has their domain blocked and they are aware of the issue
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I know nothing about the policies or proton mail but I noticed the domain can be referenced with @protonmail.com also. So if it was me I would try that and if that doesn’t work maybe contact VRC and/or get another email account for VRC for the time being.
Same problem here. I tried pm.me, protonmail.com, and passmail.net. All are blocked.
Why vrchat? You can’t even get a @pm.me address without paying monthly for it. If spammers were making fake accounts, they would go for a free email address, like gmail.
This game’s community thrives off people with technical talent to make worlds and avatars. A lot of those are the same types of people to look into online privacy and decide to switch to an email provider like Proton. You’re alienating a giant group of those people.
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One year later, this also affects me. I tried both @proton.me and @pm.me domains. I feel a bit insecure leaving VRChat on my abandoned Gmail account.
try mailfence or some other web mail with privacy focus… not much choice though.
They probably block this to avoid creation of alt account of banned people
It sucks being forced to use an abandoned email just for one platform. Proton is a reputable email provider and they do have enforcement for spammers and the like. I don’t really understand why they still take this position.
They could at least enable support for Proton’s premium domains.
Also; is it not reasonable to let verified or trusted accounts change their email despite your odd security requirements?
Is there any news regarding this subject? I find myself in the same situation as many others here. VRChat is the only service or game that requires me to use an email from a platform I don’t trust at all, and only for this one application.
From what I’ve found, there don’t appear to be any specific security requirements related to the email in question(or at least not to our view). Is there any way to receive an official response or clarification on this matter?
Thank you in advance.
Sadly from what I know, if we are blocked on user actions and only vrchat can do something, we can only go to the feedback boards and open an issue to get an official response from them. Either to fix it or to get a statement onto why. But we can’t help much at this moment. It kind of sucks indeed.
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2026 and Proton is still blocked. What the hell is this?
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Recently found out about this. No idea why Proton would be blocked. Alias emails being too easy to generate? Easy and quick with Yahoo emails, as is O365 (granted paid, but cheap), gmail I think you can too.
Months ago, I found a streaming platform, adult focused btw, blocked @duck.com emails. No notices were sent out. I had to submit a ticket to change my login email to regain access. All @duck.com does is filter telemetry tracking. But, it’s easy to generate (alias) emails left and right.
I’d like to leave gmail, preferably to Proton, but…
I’m able to use the
pm.me domain as an email, could there be something about the account status, not allowing fresh accounts to use it, etc?
I had little hope and tried to use the alias pm.me but it also doesn’t work. They might have change the Email rule after you created yours which tbh i found weird for proton.
the fact that Alias Email(dump email) are blocked can somehow be understandable. However, the officials Proton mails domain should be available to all.
Quickly chiming in since i saw this post gets bumped from time to time:
We occasionally block certain email providers as part of our ongoing efforts to maintain platform security and prevent abuse. These measures are based on internal monitoring and risk assessments, and some providers may remain restricted when necessary.
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Fair enough, but why proton mail? It’s one of the reputable privacy-focused email providers and they even have their own verification controls. Can these emails even be individually approved though support? I mean, if I’m willing to buy VRC+ and do identity verification, isn’t that enough to indicate that the account won’t be used for abuse? I don’t want to link my 20 year old main email account to my GOVERNMENT ID through a company as problematic as Persona. I’m going to create a single use email and keep risk of my identity being leaked as low as possible. I feel that’s perfectly a reasonable ask.
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Adding on to this, I’ve seen very little struggle from many other services big and small regarding the use of a Proton email, and I’ve had an on and off battle with Support about this very topic for a time I think is too long. Alongside the use of Persona for ID verification and a help desk that requires the use of a Zendesk account (which demands PII in the form of a phone number, and a credit card in the case that one’s trial period ends), I’m beginning to believe that this company does not care about ensuring the privacy of its users. This is incredibly disappointing to see with how little communication has been offered over the years, and for a demand that may seem simple, the recourse I have been offered is pitiful to say the least.
@Sai Since you’re the last staff reply, could you offer me help with an alternative approach? I would love to manually verify a new email address, but have found a lack of options to preserve my privacy in a way that respects me. Not asking for the impossible, but I would like… anything done before I consider deleting my years-old account.
You can change your linked email whenever you want - as long as you stick to non-blocked providers you won’t have any issues. There is unfortunately nothing else i can offer here. Feel free to reach out to our support team if you need assistance with this process.
I think there’s just a bit of confusion between Zendesk the platform and our support page. We only ask for a login (username/email/password) so we can stay organized with your tickets. What you’re describing sounds like an account with Zendesk themselves.