Recently (December 19, 2025) T&S made the announcement that they would prefer that users use the in-game and website ‘Report’ buttons when reporting abuse issues rather than create Trust & Safety tickets for everything. They also clarified that reports should continue to be made to T&S in cases where there was no in-game/website option to do so, or where additional details of the incident were needed.
I have had relatively good response time using the ‘Report’ button on the website when reporting avatars. Most of them being dealt with and removed within 24hrs. However, others remain unaddressed, and publicly available for continued abuse. I can only assume this means that the report was considered unjustified in some way. T&S tickets created for these cases containing addition screenshot/video evidence of the infractions have gone unanswered.
In fact, looking over my outstanding tickets, it appears T&S has all but stopped acknowledging tickets made through the web form entirely. I still have untouched tickets from late November.
Previous to that tickets were nearly always addressed within 48hrs. (excluding weekends)
I do not mind helping VRChat do its job for them, but at this point I question if anyone is doing the job I am trying to help them with.
In fact, looking over my outstanding tickets, it appears T&S has all but stopped acknowledging tickets made through the web form entirely. I still have untouched tickets from late November.
This has been my experience as well, with the oldest open moderation request tickets in VRChat Help Desk dating back to July 2025. Most of my in-app reports get handled quickly now, which is flip-flopped from the early 2025 situation when tickets were more effective for a response and action.
I have noted VRChat’s Zendesk stopped threading emails properly around late 2025, which makes following support tickets and threads rather unmanageable at scale.
Shortly after the ‘Ban Wave’ mention in the Dec.18th Dev Update…
I and a few other received this from T&S.
Information regarding content reports
T&S Team Dragon Fruit
December 19, 2025 at 1:35 PM
Hello,
First of all, we’d like to say thank you for your continued contribution in making VRChat a safe platform for all.
Going forward, we request that you submit all content and text based reports through the appropriate in-application reporting channels. This would include content types such as Avatars, Groups, and Inventory Image Content (Prints, Custom Emoji, etc), as well as text content such as text chat interactions or any User Profile text. Reporting this way allows us to more efficiently investigate and resolve reports.
For content or situations that may require additional context or media attachments, you may continue to submit those reports through our ticket system.
Even if you have already submitted a ticket to us for any of the content types described previously, we encourage you to report those cases in-application as well.
As of January 26, 2026, VRChat’s Trust & Safety Team will be readjusting some of our guidance pertaining to user reports. These are vital changes to help create as smooth a transition into a newer, more streamlined report system. This is part of our commitment to continuously improve Trust & Safety at VRChat. As always, we value your feedback and appreciate your understanding as we work towards the next level of online safety together with our community.
This official update essentially states the method which I have been using since receiving the previously mentioned notification back on the 19th of December. The question now is, will those kinds of reports be addressed after the 26th? So far, they have not.
I have a steadily growing list of -Public- NSFW avatars, reported through the in-game/website Report button, that have not been addressed in weeks. Many of those avatars were followed up later with ‘additional evidence’ (screenshots, etc..) in a T&S report as suggested, but they still remain publicly available.
In September it felt like I finally had a grasp on how to properly report an incident, and what evidence was required. Tickets were being handled in a reasonable time frame. Then starting in mid October the ticket responses changed and no longer referenced the ticket they applied to. By December many tickets were going completely unaddressed, and remain so.