# Weird support desk issue

**URL:** <https://ask.vrchat.com/t/weird-support-desk-issue/41755>\
**Category:** Help!\
**Created:** [February 28, 2025, 10:06pm UTC](https://ask.vrchat.com/t/weird-support-desk-issue/41755 "2025-02-28T22:06:25Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Krylia\_Viru](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/krylia_viru/32/39734_2.png) [@Krylia\_Viru](https://ask.vrchat.com/u/Krylia_Viru)\
**Post date:** [February 28, 2025, 10:06pm UTC](https://ask.vrchat.com/t/weird-support-desk-issue/41755/1 "2025-02-28T22:06:25Z")

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As the title says, I’m having a bit of trouble. So, I made a ticket, and now I got an email telling me to make a password, I click the link to create the password, even tried copying the link and pasting it in a new tab, but it immediately redirects back to the support desk homepage. I’ve tried it in multiple separate browsers to the same effect, as well. Image included of said email, nothing compromising in it.

 ![image](https://global.discourse-cdn.com/vrchat/original/3X/4/f/4f91a7b35a310c9704080512fba4765a630857c9.png)

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**Author:** ![Tony\_Lewis](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/tony_lewis/32/21307_2.png) [@Tony\_Lewis](https://ask.vrchat.com/u/Tony_Lewis)\
**Post date:** [February 28, 2025, 10:13pm UTC](https://ask.vrchat.com/t/weird-support-desk-issue/41755/2 "2025-02-28T22:13:25Z")

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Please ignore set password matter as it is not in use.  
(IIRC, text removed long back so huh…why it’s popup be questionable)

If you need to add more info, just reply to e-mail you received.

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**Author:** ![Krylia\_Viru](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/krylia_viru/32/39734_2.png) [@Krylia\_Viru](https://ask.vrchat.com/u/Krylia_Viru)\
**Post date:** [February 28, 2025, 10:14pm UTC](https://ask.vrchat.com/t/weird-support-desk-issue/41755/3 "2025-02-28T22:14:25Z")

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I haven’t received any other email? Just this one. So I wouldn’t be able to add more info.

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**Author:** ![Tony\_Lewis](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/tony_lewis/32/21307_2.png) [@Tony\_Lewis](https://ask.vrchat.com/u/Tony_Lewis)\
**Post date:** [February 28, 2025, 10:15pm UTC](https://ask.vrchat.com/t/weird-support-desk-issue/41755/4 "2025-02-28T22:15:25Z")

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reply on that e-mail I meant.  
it automatically sorted within ticket system for you.

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<div class="post-metadata">

**Author:** ![Krylia\_Viru](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/krylia_viru/32/39734_2.png) [@Krylia\_Viru](https://ask.vrchat.com/u/Krylia_Viru)\
**Post date:** [February 28, 2025, 10:16pm UTC](https://ask.vrchat.com/t/weird-support-desk-issue/41755/5 "2025-02-28T22:16:01Z")

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Oh, thanks.

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<div class="post-metadata">

**Author:** ![Krylia\_Viru](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/krylia_viru/32/39734_2.png) [@Krylia\_Viru](https://ask.vrchat.com/u/Krylia_Viru)\
**Post date:** [February 28, 2025, 10:23pm UTC](https://ask.vrchat.com/t/weird-support-desk-issue/41755/6 "2025-02-28T22:23:42Z")

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So, did that, got a reply back with an email title of “[VRChat] Support Request - E-mail Not Received”, so now I’m extra confused. Should I include a picture of that email as well?