# Vrchat plus error questions subscribe error that user is not trusted **URL:** \ **Category:** General Discussion\ **Created:** [December 22, 2020, 5:49pm UTC](https://ask.vrchat.com/t/vrchat-plus-error-questions-subscribe-error-that-user-is-not-trusted/4236 "2020-12-22T17:49:59Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![yealhee](https://avatars.discourse-cdn.com/v4/letter/y/ac91a4/32.png) [@yealhee](https://ask.vrchat.com/u/yealhee)\ **Post date:** [December 22, 2020, 5:49pm UTC](https://ask.vrchat.com/t/vrchat-plus-error-questions-subscribe-error-that-user-is-not-trusted/4236/1 "2020-12-22T17:49:59Z")
Hi everyone I tried to pay for vrchat plus. But I get an error. 😂 😂 On the vrchat bug reporting site, I found out that this is a steam error. However, I was satisfied with the in-game overlay settings, etc., with a $5 deposit on Steam, but still not working. If you know how to fix this, please help. Thank you. 😂 ![VRChat_1920x1080_2020-12-23_02-31-57.740](https://global.discourse-cdn.com/vrchat/original/2X/f/f8a5303acdee82ef0d264879f7d7c714126e7c9e.jpeg) ---
**Author:** ![upviss](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/upviss/32/5054_2.png) [@upviss](https://ask.vrchat.com/u/upviss)\ **Post date:** [December 25, 2020, 11:43pm UTC](https://ask.vrchat.com/t/vrchat-plus-error-questions-subscribe-error-that-user-is-not-trusted/4236/2 "2020-12-25T23:43:24Z")
u found the fix ? ---
**Author:** ![yealhee](https://avatars.discourse-cdn.com/v4/letter/y/ac91a4/32.png) [@yealhee](https://ask.vrchat.com/u/yealhee)\ **Post date:** [December 26, 2020, 6:25am UTC](https://ask.vrchat.com/t/vrchat-plus-error-questions-subscribe-error-that-user-is-not-trusted/4236/3 "2020-12-26T06:25:27Z")
I still haven’t found a way 😂 ---
**Author:** ![FPaul](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/fpaul/32/5061_2.png) [@FPaul](https://ask.vrchat.com/u/FPaul)\ **Post date:** [December 26, 2020, 6:59pm UTC](https://ask.vrchat.com/t/vrchat-plus-error-questions-subscribe-error-that-user-is-not-trusted/4236/4 "2020-12-26T18:59:06Z")
This issue seems to be related to the trust status from Steam, it’s not related to VRChat’S trust status. (Since you can even buy VRC+ as a visitor to immediately get to New User rank.) Steam treats an account as trusted when you had a transaction on Steam that happend over 90 days ago and has not been charged back. Can both of you check if this has or hasn’t been the case for you? ---
**Author:** ![yealhee](https://avatars.discourse-cdn.com/v4/letter/y/ac91a4/32.png) [@yealhee](https://ask.vrchat.com/u/yealhee)\ **Post date:** [December 29, 2020, 2:44pm UTC](https://ask.vrchat.com/t/vrchat-plus-error-questions-subscribe-error-that-user-is-not-trusted/4236/5 "2020-12-29T14:44:28Z")
Hello thank you for the answer. Thanks to your response, I was able to find guidance on Steam in-game payments that require more than 90 days of payment. [https://partner.steamgames.com/doc/features/microtransactions](https://partner.steamgames.com/doc/features/microtransactions) I wanted to become an early supporter of vrchat, but I think I will have to wait a little longer. Thank you for your reply. 😂 ---
**Author:** ![FPaul](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/fpaul/32/5061_2.png) [@FPaul](https://ask.vrchat.com/u/FPaul)\ **Post date:** [December 29, 2020, 2:57pm UTC](https://ask.vrchat.com/t/vrchat-plus-error-questions-subscribe-error-that-user-is-not-trusted/4236/6 "2020-12-29T14:57:01Z")
Indeed, that’s where the hint came from. 😛 As Tupper responded on a canny post of this topic, eventually the support can help. So you might try a ticket at [https://help.vrchat.com/new](https://help.vrchat.com/new) And if not, there isn’t really anything to loose. 😃 ---
**Author:** ![yealhee](https://avatars.discourse-cdn.com/v4/letter/y/ac91a4/32.png) [@yealhee](https://ask.vrchat.com/u/yealhee)\ **Post date:** [December 29, 2020, 3:11pm UTC](https://ask.vrchat.com/t/vrchat-plus-error-questions-subscribe-error-that-user-is-not-trusted/4236/7 "2020-12-29T15:11:47Z")
Hello thank you for answering I’m sorry, but I didn’t fully understand what you were saying Can you tell me in more detail what “As Tupper responded on a canny post of this topic, eventually the support can help. So you might try a ticket at [https://help.vrchat.com/new](https://help.vrchat.com/new)” means? Please 😂 Maybe I think I don’t have an accurate understanding of the ticket system. ---
**Author:** ![FPaul](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/fpaul/32/5061_2.png) [@FPaul](https://ask.vrchat.com/u/FPaul)\ **Post date:** [December 29, 2020, 3:15pm UTC](https://ask.vrchat.com/t/vrchat-plus-error-questions-subscribe-error-that-user-is-not-trusted/4236/8 "2020-12-29T15:15:22Z")
Im referencing to this: [Canny](https://feedback.vrchat.com/bug-reports/p/vrc-subscription-error) That it might be worth to open a ticket regarding the topic to eventually get it sorted without waiting 90 days. ---
**Author:** ![yealhee](https://avatars.discourse-cdn.com/v4/letter/y/ac91a4/32.png) [@yealhee](https://ask.vrchat.com/u/yealhee)\ **Post date:** [December 29, 2020, 3:24pm UTC](https://ask.vrchat.com/t/vrchat-plus-error-questions-subscribe-error-that-user-is-not-trusted/4236/9 "2020-12-29T15:24:43Z")
oh~! i see Thanks for explaining~! 😄 ---
**Author:** ![i\_have\_pancakes](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/i_have_pancakes/32/5068_2.png) [@i\_have\_pancakes](https://ask.vrchat.com/u/i_have_pancakes)\ **Post date:** [January 2, 2021, 4:30pm UTC](https://ask.vrchat.com/t/vrchat-plus-error-questions-subscribe-error-that-user-is-not-trusted/4236/10 "2021-01-02T16:30:03Z")
I can verify the same symptoms; I got Steam and VRChat six months ago but I’ve never made a purchase on Steam. I have VRChat “user” rank and transferred money to Steam this week, but still get the non trusted message. Sounds like that’s because I have no Steam purchases that were made minimum 90 days ago. ---
**Author:** ![yealhee](https://avatars.discourse-cdn.com/v4/letter/y/ac91a4/32.png) [@yealhee](https://ask.vrchat.com/u/yealhee)\ **Post date:** [January 13, 2021, 11:11pm UTC](https://ask.vrchat.com/t/vrchat-plus-error-questions-subscribe-error-that-user-is-not-trusted/4236/11 "2021-01-13T23:11:21Z")
Hello I have inquired about the Steam trust of subscription payment on vrchat through a ticket according to the advice above. And today I got a reply to him, and I was finally able to process the payment. I hope you guys try it too 😄 I think all of you can now try to pay. I think everything will work now. Thank you to all of you and the vrchat team for contemplating this issue together.