# Support team ignores tickets now apparently **URL:** \ **Category:** Help!\ **Created:** [January 5, 2026, 3:50am UTC](https://ask.vrchat.com/t/support-team-ignores-tickets-now-apparently/47492 "2026-01-05T03:50:01Z")\ **Posts on this page:** 12\ **Page:** 3
**Author:** ![KindReaper01](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/kindreaper01/32/28602_2.png) [@KindReaper01](https://ask.vrchat.com/u/KindReaper01)\ **Post date:** [January 6, 2026, 9:57pm UTC](https://ask.vrchat.com/t/support-team-ignores-tickets-now-apparently/47492/41 "2026-01-06T21:57:09Z")
So the search thing was able to search videos. And I did something random and the video loaded and played, but when I searched a few different songs I wanted to play none loaded. ---
**Author:** ![V\_L](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/v_l/32/25918_2.png) [@V\_L](https://ask.vrchat.com/u/V_L)\ **Post date:** [January 6, 2026, 11:06pm UTC](https://ask.vrchat.com/t/support-team-ignores-tickets-now-apparently/47492/42 "2026-01-06T23:06:31Z")
Good good, we are getting closer. This issue literally now is just a standard video player issue that we all get. Sadly there is no true fix and we all usually just wait it out… but the logs for that should be good to share with VRC support showing that these work and others dont. ---
**Author:** ![KindReaper01](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/kindreaper01/32/28602_2.png) [@KindReaper01](https://ask.vrchat.com/u/KindReaper01)\ **Post date:** [January 6, 2026, 11:51pm UTC](https://ask.vrchat.com/t/support-team-ignores-tickets-now-apparently/47492/43 "2026-01-06T23:51:48Z")
Unfortunately, they only keep repeating that they have nothing that can help me. And to talk to the map creator with the maps I’m having issues with. ---
**Author:** ![Invertex](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/invertex/32/45547_2.png) [@Invertex](https://ask.vrchat.com/u/Invertex)\ **Post date:** [January 7, 2026, 8:32am UTC](https://ask.vrchat.com/t/support-team-ignores-tickets-now-apparently/47492/44 "2026-01-07T08:32:09Z")
> [@KindReaper01](#): > > And before you say it’s a hardware issue, the issue persists on different computers, headsets and platforms. Even separate accounts. Even when using a VPN. Even after redownloading the game FULLY after erasing EVERY file from VRC on my computer and reinstalling. This should have been proof to you that it’s not an issue on VRChat’s end, and thus why staff couldn’t really help further. When it’s not working for you on multiple devices, that rules out a hardware problem, but it’s working for basically everyone else who isn’t you, so it’s not a VRchat problem either. It is a networking issue with your network, as I see you’ve discovered some in this thread now. You could try manually downloading a stream that isn’t working, using: `C:\Users\USERNAME\AppData\LocalLow\VRChat\vrchat\Tools\yt-dlp.exe` It’ll give you some error feedback then to try and resolve the issues your connection has. ---
**Author:** ![Deantwo](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/deantwo/32/14335_2.png) [@Deantwo](https://ask.vrchat.com/u/Deantwo)\ **Post date:** [January 11, 2026, 5:52pm UTC](https://ask.vrchat.com/t/support-team-ignores-tickets-now-apparently/47492/46 "2026-01-11T17:52:47Z")
This question comes up on the VRChat Discord server all the time in #community-support, and we give them this advice: Issues with YouTube videos specifically is normally because YouTube’s anti-botting system has flagged you as being a bot. This happens to VRChat players a lot because of the method VRChat uses to play YouTube videos bypasses YouTube’s ads system via “yt-dlp”, and is there for identical to most bot behavior. If this is the case, the easy workaround is to use Cloudflare’s WARP app to change public IP-address. Or depending on ISP, you can maybe also just reboot your router to get a new public IP-address. The best workaround is usually to use [GitHub - EllyVR/VRCVideoCacher](https://github.com/EllyVR/VRCVideoCacher), a slightly modified version of “yt-dlp” that will attach YouTube cookies along with requests made from within VRChat. It is recommended to make a throwaway YouTube account for this though, unless you want your normal YouTube account’s history filled with junk or potentially get marked it as a bot too. The only real solution is to just wait for YouTube to block you. This is also the only solution for Quest users. ---
**Author:** ![KindReaper01](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/kindreaper01/32/28602_2.png) [@KindReaper01](https://ask.vrchat.com/u/KindReaper01)\ **Post date:** [January 19, 2026, 3:24am UTC](https://ask.vrchat.com/t/support-team-ignores-tickets-now-apparently/47492/47 "2026-01-19T03:24:45Z")
I think I have a new lead on what may be the cause. I have since restarted my pc from scratch, factory reset and then it was working UNTIL I let it do a download to make links work to take you into vrchat worlds and stuff. After I did that like three times then it stopped working. ---
**Author:** ![KindReaper01](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/kindreaper01/32/28602_2.png) [@KindReaper01](https://ask.vrchat.com/u/KindReaper01)\ **Post date:** [January 19, 2026, 3:25am UTC](https://ask.vrchat.com/t/support-team-ignores-tickets-now-apparently/47492/48 "2026-01-19T03:25:43Z")
Unfortunately, the issue returned. It isn’t internet, it’s something in the download for external world links and stuff. That’s all that’s left that I can think of. ---
**Author:** ![V\_L](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/v_l/32/25918_2.png) [@V\_L](https://ask.vrchat.com/u/V_L)\ **Post date:** [January 19, 2026, 6:34am UTC](https://ask.vrchat.com/t/support-team-ignores-tickets-now-apparently/47492/49 "2026-01-19T06:34:40Z")
> [@KindReaper01](#): > > UNTIL I let it do a download to make links work to take you into vrchat worlds and stuff. and what was the thing you downloaded ---
**Author:** ![KindReaper01](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/kindreaper01/32/28602_2.png) [@KindReaper01](https://ask.vrchat.com/u/KindReaper01)\ **Post date:** [January 19, 2026, 8:04am UTC](https://ask.vrchat.com/t/support-team-ignores-tickets-now-apparently/47492/50 "2026-01-19T08:04:33Z")
It was an automatic popup after I closed VRChat. It said that to be able to use links from outside of vrchat to join vrchat worlds and the like it needed to be downloaded. Or some such. Although, if I switched and played on desktop version instead, after closing it again it’d ask again every time I switch platform and want to be downloaded again. So I’m not sure what that’s about. ---
**Author:** ![V\_L](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/v_l/32/25918_2.png) [@V\_L](https://ask.vrchat.com/u/V_L)\ **Post date:** [January 19, 2026, 9:54am UTC](https://ask.vrchat.com/t/support-team-ignores-tickets-now-apparently/47492/51 "2026-01-19T09:54:50Z")
I can tell you, that’s not the cause of the problem ---
**Author:** ![KindReaper01](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/kindreaper01/32/28602_2.png) [@KindReaper01](https://ask.vrchat.com/u/KindReaper01)\ **Post date:** [January 19, 2026, 9:44pm UTC](https://ask.vrchat.com/t/support-team-ignores-tickets-now-apparently/47492/52 "2026-01-19T21:44:30Z")
This wasn’t happening until I did that. Literally everything was fine. Also, side note, it started happening to the same friend whom I used their pc after I did the same download for his game. (With his consent.) Edit: I was able to watch movies, play ANY video on players, it was like nothing ever happened after I factory reset my PC. And then nothing was glitching until I downloaded those things. It could be hypothetically possible that the download corrupted and got messed up and bugged the players, right? ---
**Author:** ![KindReaper01](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/kindreaper01/32/28602_2.png) [@KindReaper01](https://ask.vrchat.com/u/KindReaper01)\ **Post date:** [January 22, 2026, 10:06pm UTC](https://ask.vrchat.com/t/support-team-ignores-tickets-now-apparently/47492/53 "2026-01-22T22:06:22Z")
I guess everyone ran out of ideas. [Previous page](https://ask.vrchat.com/t/support-team-ignores-tickets-now-apparently/47492.md?page=2)