# Oculus Platform Error during User Proof check: Timeout during fetching DSAT

**URL:** <https://ask.vrchat.com/t/oculus-platform-error-during-user-proof-check-timeout-during-fetching-dsat/24645>\
**Category:** Help!\
**Created:** [May 20, 2024, 8:47pm UTC](https://ask.vrchat.com/t/oculus-platform-error-during-user-proof-check-timeout-during-fetching-dsat/24645 "2024-05-20T20:47:18Z")\
**Posts on this page:** 12\
**Page:** 1

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**Author:** ![ll1k4](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/ll1k4/32/24676_2.png) [@ll1k4](https://ask.vrchat.com/u/ll1k4)\
**Post date:** [May 20, 2024, 8:47pm UTC](https://ask.vrchat.com/t/oculus-platform-error-during-user-proof-check-timeout-during-fetching-dsat/24645/1 "2024-05-20T20:47:18Z")

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![IMG_20240520_225352_585](https://global.discourse-cdn.com/vrchat/original/3X/8/9/8976a2cd382d0783889d5758e154b988a95f2fa8.jpeg)  
I have Meta Quest 3.  
When I try to enter the game through the helmet, I get this error.  
How can I solve this problem?

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**Author:** ![ll1k4](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/ll1k4/32/24676_2.png) [@ll1k4](https://ask.vrchat.com/u/ll1k4)\
**Post date:** [May 23, 2024, 9:48am UTC](https://ask.vrchat.com/t/oculus-platform-error-during-user-proof-check-timeout-during-fetching-dsat/24645/2 "2024-05-23T09:48:32Z")

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Почистить данные приложения — не помогло  
Clear application data - did not help

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**Author:** ![ll1k4](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/ll1k4/32/24676_2.png) [@ll1k4](https://ask.vrchat.com/u/ll1k4)\
**Post date:** [May 23, 2024, 9:49am UTC](https://ask.vrchat.com/t/oculus-platform-error-during-user-proof-check-timeout-during-fetching-dsat/24645/3 "2024-05-23T09:49:25Z")

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Удалить и скачать заново — не помогло  
Delete and download again - did not help

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**Author:** ![ll1k4](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/ll1k4/32/24676_2.png) [@ll1k4](https://ask.vrchat.com/u/ll1k4)\
**Post date:** [May 23, 2024, 9:50am UTC](https://ask.vrchat.com/t/oculus-platform-error-during-user-proof-check-timeout-during-fetching-dsat/24645/4 "2024-05-23T09:50:04Z")

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Зайти под разными VPN — не помогло  
Login under different VPNs - did not help

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**Author:** ![ll1k4](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/ll1k4/32/24676_2.png) [@ll1k4](https://ask.vrchat.com/u/ll1k4)\
**Post date:** [May 23, 2024, 9:50am UTC](https://ask.vrchat.com/t/oculus-platform-error-during-user-proof-check-timeout-during-fetching-dsat/24645/5 "2024-05-23T09:50:40Z")

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Поставить стандартный мир — не помогло  
Setting the world to standard didn’t help.

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**Author:** ![ll1k4](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/ll1k4/32/24676_2.png) [@ll1k4](https://ask.vrchat.com/u/ll1k4)\
**Post date:** [May 23, 2024, 9:51am UTC](https://ask.vrchat.com/t/oculus-platform-error-during-user-proof-check-timeout-during-fetching-dsat/24645/6 "2024-05-23T09:51:34Z")

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Перезагружать шлем, когда делала предыдущие действия — не помогло  
Rebooting the helmet when I did the previous steps did not help

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**Author:** ![ll1k4](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/ll1k4/32/24676_2.png) [@ll1k4](https://ask.vrchat.com/u/ll1k4)\
**Post date:** [May 23, 2024, 9:52am UTC](https://ask.vrchat.com/t/oculus-platform-error-during-user-proof-check-timeout-during-fetching-dsat/24645/7 "2024-05-23T09:52:09Z")

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Раздавать интернет с телефона — не помогло  
Distributing the Internet from the phone - did not help

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**Author:** ![ll1k4](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/ll1k4/32/24676_2.png) [@ll1k4](https://ask.vrchat.com/u/ll1k4)\
**Post date:** [May 23, 2024, 9:52am UTC](https://ask.vrchat.com/t/oculus-platform-error-during-user-proof-check-timeout-during-fetching-dsat/24645/8 "2024-05-23T09:52:42Z")

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Поставить VPN на шлем — не помогло  
Putting a VPN on the helmet didn’t help.

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**Author:** ![Spokeek](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/spokeek/32/48618_2.png) [@Spokeek](https://ask.vrchat.com/u/Spokeek)\
**Post date:** [May 23, 2024, 10:26am UTC](https://ask.vrchat.com/t/oculus-platform-error-during-user-proof-check-timeout-during-fetching-dsat/24645/9 "2024-05-23T10:26:33Z")

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Yeah. That looks like a real bug. If you haven’t already, open a canny to get help from the support team, I have no idea what could cause this.

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**Author:** ![ui\_o](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/ui_o/32/25092_2.png) [@ui\_o](https://ask.vrchat.com/u/ui_o)\
**Post date:** [June 17, 2024, 5:20am UTC](https://ask.vrchat.com/t/oculus-platform-error-during-user-proof-check-timeout-during-fetching-dsat/24645/10 "2024-06-17T05:20:08Z")

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Turn off air-link.

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**Author:** ![Buttah\_Dawg](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/buttah_dawg/32/18317_2.png) [@Buttah\_Dawg](https://ask.vrchat.com/u/Buttah_Dawg)\
**Post date:** [June 22, 2024, 3:56am UTC](https://ask.vrchat.com/t/oculus-platform-error-during-user-proof-check-timeout-during-fetching-dsat/24645/11 "2024-06-22T03:56:29Z")

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Im stuck too. Im deeply saddened, I dunno what to do

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**Author:** ![Buttah\_Dawg](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/buttah_dawg/32/18317_2.png) [@Buttah\_Dawg](https://ask.vrchat.com/u/Buttah_Dawg)\
**Post date:** [June 22, 2024, 3:57am UTC](https://ask.vrchat.com/t/oculus-platform-error-during-user-proof-check-timeout-during-fetching-dsat/24645/12 "2024-06-22T03:57:19Z")

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canny??