Yeah, that makes sense… yet, it’s so unfair
I had no clue they would work like that, damn
- The system glitched and created a new ticket when I just wanted to answer the already existing one
- It didn’t deliver the support team response to my email
- Nobody told me I could check tickets on the page in a 100% glitch-less way (or that the email thing was so glitchy, tbh, I would remove the option to answer emails and lead the user to the website to check responses)
- The AI on the form even suggested I created a new ticket to escalate the issue
- When I finally found a response they didn’t mention anything but “we’re looking into it”, no ETA and no mentions of compensation for all lost time
Most of the things that have delayed this are on their end or due to my lack of experience with support (which, should I need experience with support to be able to navigate this?) I still have no solution after all this waiting even though the bug didn’t happen due to any ill-intentions…
Thanks a lot for the data since I feel like I’ve been talking to a wall all this time and no matter what I do I get nothing, 0 information from their end, I just want my VRC+…
I’m not even sure if filing a cashback would make the VRC team take my account hostage or restrict me in some way, I don’t want to build bad blood or give myself more trouble but I don’t want to spend another month waiting and paying in hopes that this may someday be fixed, cancelling my subscription will probably make things even more complicated considering that’s what started the issue, so I guess I’ll wait until the last day of the payment period to cancel… this is so much unnecessary trouble and guesswork when they could’ve just manually flipped a freaking boolean on my account while they look into it, they validated my transaction with the transaction id after all…
Just… at least thanks a lot for the information, I have more of an idea as to where I’m standing now, not even mad, just frustrated and confused…