# EAC prevents launching the VRC application

**URL:** <https://ask.vrchat.com/t/eac-prevents-launching-the-vrc-application/11060>\
**Category:** Help!\
**Created:** [July 31, 2022, 10:22am UTC](https://ask.vrchat.com/t/eac-prevents-launching-the-vrc-application/11060 "2022-07-31T10:22:32Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![frostlv](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/frostlv/32/8337_2.png) [@frostlv](https://ask.vrchat.com/u/frostlv)\
**Post date:** [July 31, 2022, 10:22am UTC](https://ask.vrchat.com/t/eac-prevents-launching-the-vrc-application/11060/1 "2022-07-31T10:22:32Z")

</div>

After the update that incorporated ‘Easy Anti Cheat’ into the game, I have run into a problem and I am unable to find any feasible solution to the problem. Whenever I launch the game, I get an error message ‘Cannot create service [OpenService failed: 5]’ with an error code of 20002. I tried various probable solutions (this includes reinstalling the game and verifying the files, and following the guidelines that are posted on the official VRC website), but none of the suggested steps fixed the problem.

For a better insight, here are a couple images showing the error messages that I get upon trying to launch the application.  
 ![Capture-1](https://global.discourse-cdn.com/vrchat/original/2X/2/2cf084eac556210784050cef3a057f45c25655d5.png)

 ![Capture-2](https://global.discourse-cdn.com/vrchat/original/2X/0/0030af5b95eaf7127e40e6af1f261a72948cdb6a.png)

---

<div class="post-metadata">

**Author:** ![tupper](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/tupper/32/47486_2.png) [@tupper](https://ask.vrchat.com/u/tupper)\
**Post date:** [July 31, 2022, 10:47pm UTC](https://ask.vrchat.com/t/eac-prevents-launching-the-vrc-application/11060/2 "2022-07-31T22:47:26Z")

</div>

Please contact our [Support team](http://help.vrchat.com/hc/en-us/requests/new) and report your issue there. Please include as much information as possible, such as game logs, screenshots, and etc. Video is also very helpful, if applicable.

Our support team will get back to you as soon as possible!

---

<div class="post-metadata">

**Author:** ![Corthoutstom](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/corthoutstom/32/16456_2.png) [@Corthoutstom](https://ask.vrchat.com/u/Corthoutstom)\
**Post date:** [May 23, 2023, 5:26pm UTC](https://ask.vrchat.com/t/eac-prevents-launching-the-vrc-application/11060/3 "2023-05-23T17:26:04Z")

</div>

i have the same issue. what did you do to solve it?

---

<div class="post-metadata">

**Author:** ![docteh](https://yyz1.discourse-cdn.com/vrchat/user_avatar/ask.vrchat.com/docteh/32/12171_2.png) [@docteh](https://ask.vrchat.com/u/docteh)\
**Post date:** [May 25, 2023, 2:34am UTC](https://ask.vrchat.com/t/eac-prevents-launching-the-vrc-application/11060/4 "2023-05-25T02:34:21Z")

</div>

My armchair guess is that either special anti virus or other anti cheat software is blocking EAC.

But it’s just a guess, you should either contact support like the OP, or maybe just wait awhile and see if they respond